Before proceeding, please double-check your device driver and firmware for potentially available driver updates. If not suggested otherwise by your application provider, we recommend to always use the latest available version for your hardware.

If the issue still remains, please cross-check our FAQ section for first-aid issues. Most of the inquiries are caused by misunderstandings or other human errors and may be solved quickly through the help given there.

In case your specific issue is not mentioned or could not be solved, please fill out our online form sheet as detailed as possible. Thus, when attaching the log-file, it would be of great help to us. Once submitted, you will receive an e-mail acknowledging the receipt of your request. Please do not answer to this e-mail. You will be contacted by our support team in due course.

This support process has been implemented for direct customers and OEM partners of charismathics only. End users may contact their original supplier for 1st and 2nd level support questions.

We appreciate your business and will try our best to help you as quickly as possible.