Frequently Asked Questions
iEnigma
charismathics appreciates your business. We are sorry that your are facing troubles with our product, and would like to offer you immediate help. Please cross-check your issue with the answers given here, as most of the issues arise from misunderstandings and may be clarified quickly. If not answered, please feel free to fill out our online support inquiry form.
Following is a list to the main support resources related to iEnigma. You are encouraged to read through such technical documentation to better familiarize with our PKI smart phone application and get the best performance.
before installing the software
- What is iEnigma and why do I and my company need it?
- Which PC platforms are supported by iEnima?
- Which smart phones are supported by iEnigma?
- Which storage mediums can be used?
- Is iEnigma as secure as using regular smart cards?
- Is a CCID-compliant version for iEnigma available? Will it work exactly like a USB token, from a PC/SC perspective?
- For the iEngima Credential Provider mode where it auto-logs onto Windows with password, if a user has multiple Windows account (i.e. some local - to different machines - and some Active Directory - to one or more domains-), can he set all these account into iEnigma? How does the iEnigma Credential Provider knows which account to use at any given machine? If there are multiple valid choices, does iEnigma prompt the user?
- Instead of importing a PFX file (with exportable private keys) into iEnigma, can we have iEnigma use a generated key-pair to create a CSR to be signed by the customer's CA? Will the method which is mentioned in this Microsoft article work with iEnigma?
- If there are multiple Bluetooth-enabled phones (all un-paired) nearby a PC, which one will iEnigma try to pair with?
- What is the functional range of the Configurator?
- Can a mobile phone with iEnigma installed be paired with a second PC?
- Does iEnigma support a certificate-based logon?
- Apart from enabling Bluetooth on both the PC and the mobile and launching iEnigma on the PC, is there anything else the user needs to do when trying to pair the phone with the PC? Does the user need to answer some Bluetooth prompts on the phone to complete the initial Bluetooth connection?
- How to simulate a removal or re-insertion of a smart card?
software installation and configuration
- How to install iEnigma?
- How to configure iEnigma?
- How do I set up a Windows logon with iEnigma using charismathics Credential Provider?
- How to download a user or smart card logon certificate on the mobile device?
- What is an iEnigma Admin PIN?
- How to re-initialize the PIN values?
- Where/when are the default User PIN, the Admin SO PIN, as well as PIN complexity rules for iEnigma configured?
software applications
- Which applications are supported by iEnigma?
- How to use iEnigma to logon to IBM SAM ESSO?
- How to request a certificate with Microsoft Internet Explorer?
- How to configure Mozilla Firefox to use charismathics PKCS#11 library?
- How to request a certificate using Mozilla Firefox?
- How to use iEnigma with Mozilla Thunderbird?
- How to use iEnigma with Adobe Acrobat?
- How to use iEnigma with Microsoft Outook?
- How to use iEnigma with Microsoft Word?
- Does iEnigma support VPN on Windows?
- How to generate the log file?
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phone | +49 (89) 3090 6700 |
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